Return & Refund Policy
Customers‘ satisfaction is our goal. We will be responsible for our products and provide after-sale service in time. All our customers have money back guarantee.
Quality problem return
We will ship out replacement with new order or provide full refund once we confirm it is product quality problem and the product is still during warranty period. Once you find any product problem, please contact us at once, our email is support@thunlit.com. Please send us email with following information.
- Your Order Number
- Return Quantity
- Photos or VideoWhich BrieflyDescribe the Problem
Non quality return
If you apply for a refund for non-quality reasons, you must notify us and return the product to us within 30 days since the package showed delivered. Please return it with accessories and packaging. After it arrives at Thunlit warehouse, we will inspect it and once we confirm it is all in good condition, we will arrange refund to you.
Return shipping cost
If it’s problem quality problem, we will solve it, customers don’t need to pay for any return shipping cost.
If it’s not quality return, the return shipping cost and any customs cost will charge from buyer, we will not be responsible for it. Thank you very much for your understanding.